VunoTV Privacy Policy
This policy explains what information VunoTV collects through this website, why we collect it, how we handle it and what rights you have. It applies to this website only.
Information we collect
We collect the information you choose to give us through the forms on this site. We do not require you to create an account to browse the website, and we do not ask for payment card details anywhere on this site.
We also receive limited technical information automatically, such as the IP address a request comes from, which is used for security and rate limiting.
Subscription forms
When you submit a subscription request we collect your name, email address, your country, the countries whose content you are interested in, the plan duration and number of connections you selected, your device, whether the request is a new line or a renewal, your existing username if it is a renewal, your adult-content preference and any message you add.
This information is used to process and respond to your request.
Free trial forms
A free trial request collects your name, email address, country, requested countries, device, preferred player or app, line type, existing username where the request is a renewal, adult-content preference and any message you add.
It is used for the same purpose: to review the request and contact you about it.
Contact forms
A contact message collects your name, email address, country, subject, any order or subscription reference you supply and the content of your message. We use it to reply to you.
Country preferences
The countries you select on a form are stored with your request so that our team can respond accurately. They are treated in the same way as the rest of your request and are not used for advertising.
Analytics
Where analytics are in use, they are used in aggregate to understand which pages are visited and how the site performs. Aggregate analytics are not used to identify individual visitors.
Email communication
When you submit a form we send a confirmation to the address you provided and a notification to our own team. Email is delivered through a third-party mail provider.
We use your email address to respond to your request. We do not sell it, and we do not add you to unrelated marketing lists without your agreement.
Data storage
Form submissions are stored in a database under our control, together with the date and time of the request and its current status.
Access is limited to the people who need it in order to respond to requests.
Data retention
We keep request records for as long as they are needed to respond to you, to handle any follow-up, and to meet any legal or accounting obligation that applies.
When a record is no longer needed for those purposes it is deleted. You may ask us to delete your data sooner, and we will do so unless we are required to keep it.
Security
We use reasonable technical measures to protect the information we hold, including encrypted connections to this website, credentials held in server-side environment variables rather than in code, and rate limiting on the forms.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-party services
This site relies on third parties for hosting, email delivery and live chat. Those providers process data on our behalf and are subject to their own privacy policies.
We do not sell your personal information to third parties.
Your rights
Depending on where you live, you may have the right to ask for a copy of the information we hold about you, to have it corrected, to have it deleted, to object to or restrict how we use it, and to withdraw consent where our use relies on it.
To exercise any of these, contact us at the address below. We may need to verify your identity before acting on a request.
Children's privacy
This website is not directed at children, and we do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
Policy updates
We may update this policy from time to time. The date at the top of this page shows when it was last changed, and the current version always applies.
Contact information
Questions about this policy, or requests concerning your data, can be sent to the email address below.